Peter Ingerslev Nielsen Posted March 16, 2011 at 09:32 PM Posted March 16, 2011 at 09:32 PM I am pleased and proud to announce a first for VATEUD, the creation of a NEW Member Coordinator Alin FUSARU (1017547), currently the Training Director of Romania VACC and holding the Instructor Rating within VATEUD has accepted to take on this challenge into the unknown. The application said it all VATEUD is seeing a constant growth in terms of membership and whilst all efforts have been made to slot the new members into a local vACC or Community we are still seeing several hundred members per quarter who create an account, sign up once and then never are seen or heard from again. With this in mind and in order to ensure a constant renewal and retention of members both in terms of Pilots and ATCO’s, VATEUD has decided to create a new, multipurpose and challenging position helping all new members to settle in what at times is a complex organization. VATEUD5 - New Members Support Manager Reports to: VATEUD1 Division Director (VATEUD2 and 4 Deputy Directors in his absence) Roles and Responsibilities: • Contact and [Mod - Happy Thoughts]ist new members having signed up in any matter relating to their membership, vACC [Mod - Happy Thoughts]ignment including technical matters relating to which software to use. • Reconcile new members weekly (on aggregate) against how many have connected for monitoring purposes • Monitor new member progress via email questionnaires 30/60 and 90 days after signup, analyse the data and identify trends where new members are not connecting to the network or not connecting persistently after joining • Manage the process of daily welcome emails and work with the Web Team and vACC staff to customize these for vACCs • [Mod - Happy Thoughts]ist the VATEUD membership department when needed in matters related to new member [Mod - Happy Thoughts]ignments. • Arrange in conjunction with the VATEUD Training department “New Member” introduction evenings or events for both new Pilots and new ATC in special dedicated “hit zones” to be determined from time to time by VATEUD in conjunction with the vACC's • Work with the Pilot Training Department and ATC Training Departments both divisionally and at vACC level to identify and develop ways of improving the induction process for new members. • Support vACCs in the case that their new member process is not "user-friendly" to improve it • Work to identify the goals of new members and take action to investigate in situations where these goals are not being achieved Requirements • Must be 18 years of age or more and preferably a minimum of 18 months membership of VATSIM • Expected to be a member in good standing of a vACC within VATEUD • Must hold a S3 rating or above • Expected to be able to converse in English and preferably in 2 or more other European Languages. • Expected to have comprehensive knowledge of the various software applications used within VATSIM, both ATC and Pilot Related • Expected to be patient and pedagogical • Expected to feel comfortable in helping others • Expected to be proficient in the use of data bases Knowledge of VATSIM and its internal structure would be of benefit • Expected to be able to commit about 7 hours a week to the tasks at hand New Ladies and Gents within VATEUD, Alin is your new best new friend Peter I.Nielsen Link to comment Share on other sites More sharing options...
Pedro Diogo 985361 Posted March 16, 2011 at 09:38 PM Posted March 16, 2011 at 09:38 PM Another terrific appointment. Many congratulations Alin! Pedro Diogo Link to comment Share on other sites More sharing options...
Thomas George 827476 Posted March 16, 2011 at 09:51 PM Posted March 16, 2011 at 09:51 PM Congratulations Alin. Thomas George Link to comment Share on other sites More sharing options...
Eric Bocaneanu 906549 Posted March 16, 2011 at 10:05 PM Posted March 16, 2011 at 10:05 PM A BIG "thumbs up" Eric Bocaneanu ROvACC Director Link to comment Share on other sites More sharing options...
Apostolos Damkalis Posted March 17, 2011 at 04:44 AM Posted March 17, 2011 at 04:44 AM Congratulations Alin! Good luck on the tasks ahead!!! Apostolos Damkalis VATSIM Supervisor Team Leader Regional Conflict Resolution Panel Chairman,Europe Link to comment Share on other sites More sharing options...
Alin Fusaru 1017547 Posted March 17, 2011 at 07:14 AM Posted March 17, 2011 at 07:14 AM Thank you guys Alin FUSARU ROvACC Training Director Link to comment Share on other sites More sharing options...
Daniel Gomes Posted March 17, 2011 at 10:52 AM Posted March 17, 2011 at 10:52 AM Congratulations Alin. Daniel Gomes Link to comment Share on other sites More sharing options...
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