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ATIS unavailable for pilots


Lluis del Cerro 810821
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Lluis del Cerro 810821
Posted
Posted

Hi,

 

I am now controlling and vATIS is set. I can hear it when clicking on "preview ATIS" but the pilots say that they do not hear the ATIS. Any help will be appreciated.

 

Best regards,

 

Lluís

Lluís del Cerro

Senior Instructor

http://www.catalonian-airlines.cat

vatsim_5000h.png

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Bradley Grafelman
Posted
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Did you ensure you clicked the "Connect" button on the far left as well? For example, the bottom of vATIS should look something like:

 

15317d56f4.png

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Lluis del Cerro 810821
Posted
Posted

Hi Bradley,

 

Thanks for your help. Justin has logged in VATSIM while I was controlling and we have solved the problem online.

 

Best regards,

 

Lluís

Lluís del Cerro

Senior Instructor

http://www.catalonian-airlines.cat

vatsim_5000h.png

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Colin Schoen
Posted
Posted

Was that the problem or was it something else?

Colin Schoen

VATSIM Senior Network Supervisor

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Lluis del Cerro 810821
Posted
Posted

Hi Colin,

Was that the problem or was it something else?

Actually there is no problem. What happens is that vATIS needs to be set and correctly activated by following a sequence of button presses and unless you press the right button in the correct sequence it does not work as you think. That was my situation.

 

I suggested Justin to indicate in the manual which steps should be followed to make sure your ATIS is not only connected but also heard by pilots, because I could see the ATIS listed in the controllers list but it could not be heard by pilots.

 

Best regards,

 

Lluís

Lluís del Cerro

Senior Instructor

http://www.catalonian-airlines.cat

vatsim_5000h.png

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