VATSIM SSO and Osticket

[Tom Easterbrook 1218620]

Hello,

 

I'm currently trying to integrate vatsim single sign-on With the ticketing system Osticket and although I can get the data from VATSIM I am struggling to integrate this data into the system. I know this has been achieved within the UK division and I would be grateful If somebody could please help me integrate this system with single sign on?

 

Thanks

 

Tom

[Anthony Lawrence]

Hi Tom,

 

I'll package it all up for you and get it across this evening

 

Anthony

[Anthony Lawrence]

You can find the bundled package here: https://github.com/A-Lawrence/VatsimOSTicketAuth

 

It's open for anyone to use. It only currently supports RSA implementation and doesn't display any useful error messages if the SSO side of things fails.

 

Therefore, if anyone wishes to open a pull request (and can prove they've tested the fix!!) I'll accept it.

 

A.

[daniel counahan]

Hi, sorry to hijack this thread but it is to do with this software and plugin, the following code is causing trouble for us at vatsea

 

$client = new ClientCreateRequest($this, $member->id, ["email" => $member->email, "name" => $member->name_first." ".$member->name_last]);
                       return $client->attemptAutoRegister();

It is line 175 and I have had to comment it out for the osticketsystem to show, if I uncomment it it goes blank, doesn't even show an error. So I looked at the error_log and it says there is an unexpected [ on line 175.

Regards

Daniel Counahan

VATSEA9

[Jamie Fox 811029]

Are you running a version of PHP that supports the use of square bracket syntax for arrays? Earlier versions of PHP didn't have this.

[Bradley Grafelman]

Which version of PHP are you using? The [] notation for arrays was added somewhat recently (in/around 5.4).

 

You could make it backwards compatible by using array() instead, e.g.:

 

$client = new ClientCreateRequest($this, $member->id, array("email" => $member->email, "name" => $member->name_first." ".$member->name_last));

 

EDIT: Jamie beat me to it while typing... but I'll post the above workaround anyway.

EDIT2: Given the age (and deprecation) of < PHP 5.4 versions, I'll also say that you should consider the workaround temporary (as all workarounds should be ); the real "fix" is to upgrade your ancient PHP installation to something that's current and supported.

[daniel counahan]

The server is using php 5.3.9, I used the array and that works. Thanks for your help guys.

[Tom Easterbrook 1218620]

Hi all,

 

I am still having little success with making this plugin work as when I try and log in I am still routed to the standard page and not the demo SSO login page. I have installed and followed all of the instructions in the readme.

 

Any help would greatly appreciated.

[Zach Biesse-Fitton]

I'm also having this issue.

 

Haven't done too much digging yet, but came across this post.

 

Did anyone have any luck?

[Kieran Samuel Cross]

I'm also having this issue.

 

Haven't done too much digging yet, but came across this post.

 

Did anyone have any luck?

 

Hi Zach,

 

We have the plugin setup and working fine on both our VATSIM West Asia division helpdesk, and the VATSIM Asia region helpdesk. Can you elaborate more on the issue you're facing?

[Neil Farrington]

I'm also having this issue.

 

Haven't done too much digging yet, but came across this post.

 

Did anyone have any luck?

Hi Zach,

 

The only recent issue we encountered was with OSTicket v1.10, where we had to implement the following change: https://github.com/VATSIM-UK/Helpdesk/commit/345c27fd37d938c6fe47b0ffbc3e3776f0f11b9c

 

As per Kieran's request, if that doesn't help, could you please provide a little more detail on the issue?

[Peter Adamos 1177703]

Hijacking this post - has anyone managed to pull the VATSIM ID on login into a custom field when creating the user account?