Cillian O Luing 1032602 Posted August 22, 2017 at 08:50 AM Posted August 22, 2017 at 08:50 AM I realise emailing any of the @vateud.net addresses probably doesn't help... Anyone have contact details for Andreas or Florian to let them know this is down? Thanks. Link to comment Share on other sites More sharing options...
Morten Jelle Posted August 22, 2017 at 10:00 AM Posted August 22, 2017 at 10:00 AM The e-mail adresses works just fine, they are not a part of that server. I'll forward the issue to them. Morten Jelle VATSIM Network Supervisor, Team Lead - Supervisor Team 1 Link to comment Share on other sites More sharing options...
Giovanni Granatiero Posted September 26, 2017 at 03:16 PM Posted September 26, 2017 at 03:16 PM There is a anticipation of when the server returns On, September 26 is yet down... Link to comment Share on other sites More sharing options...
Morten Jelle Posted September 26, 2017 at 03:25 PM Posted September 26, 2017 at 03:25 PM The website has been working - it stopped working the other day, it is being worked on. Morten Jelle VATSIM Network Supervisor, Team Lead - Supervisor Team 1 Link to comment Share on other sites More sharing options...
Giovanni Granatiero Posted September 27, 2017 at 10:11 AM Posted September 27, 2017 at 10:11 AM Thanks Link to comment Share on other sites More sharing options...
Morten Jelle Posted October 1, 2017 at 04:02 PM Posted October 1, 2017 at 04:02 PM The website and the other services are back online. Morten Jelle VATSIM Network Supervisor, Team Lead - Supervisor Team 1 Link to comment Share on other sites More sharing options...
Martin Tiefenbacher Posted October 27, 2017 at 04:51 PM Posted October 27, 2017 at 04:51 PM Website down again, Emails are not delivered! (Tried [email protected]) Link to comment Share on other sites More sharing options...
Morten Jelle Posted October 27, 2017 at 06:01 PM Posted October 27, 2017 at 06:01 PM We are facing some issues regarding the website - e-mails are working using the department e-mail adresses or personal (name). The one you tried is old and has been deleted a long time ago. Use atc(at)vateud.net which is the ATC Department. Morten Jelle VATSIM Network Supervisor, Team Lead - Supervisor Team 1 Link to comment Share on other sites More sharing options...
Cillian O Luing 1032602 Posted October 29, 2017 at 08:17 PM Author Posted October 29, 2017 at 08:17 PM Any ideas when it might be back up? Link to comment Share on other sites More sharing options...
Morten Jelle Posted October 31, 2017 at 04:28 PM Posted October 31, 2017 at 04:28 PM There has been send a message to all vACC Directors and ATC Training directors in VATEUD to inform about the incident. Florian is currently rebuilding the website, and fixing the API and at this time, we can't say when everything will be back up. I can only suggest, if you need any information or help to contact the respective EUD department. If you are unable to find the e-mail adress, just e-mail me (morten.jelle(at)vateud.net) and I will forward the e-mail, to the responsible people. Morten Jelle VATSIM Network Supervisor, Team Lead - Supervisor Team 1 Link to comment Share on other sites More sharing options...
Jonas Kuster Posted November 2, 2017 at 11:59 PM Posted November 2, 2017 at 11:59 PM Wouldn't this be the right time to inform all member transparently about what is going on? VATEUD staff would really do itself a favour to stop hiding any relevant information, even if they are not the ones we would like to hear ... Jonas Kuster Network Supervisor Leader Operation vACC Switzerland | vacc.ch @vaccswitzerland GNG Support Team | gng.aero-nav.com ES Plugin Developer | CCAMS Link to comment Share on other sites More sharing options...
Morten Jelle Posted November 4, 2017 at 11:00 AM Posted November 4, 2017 at 11:00 AM Jonas, we are not hiding any information - in fact the vACC Directors and the ATC-Training directors was informed Tuesday evening, as all information was gathered. Morten Jelle VATSIM Network Supervisor, Team Lead - Supervisor Team 1 Link to comment Share on other sites More sharing options...
Jonas Kuster Posted November 5, 2017 at 02:40 PM Posted November 5, 2017 at 02:40 PM Yeah, I know about that. But I don't understand why you are restricting those information to directors and ATC training. What does prevent you from posting (parts of) this mail here? Doesn't it concern mainly the people posting events (as I do) and possibly all members of VATSIM? Why not share the issue and the obvious learnings so that it won't happen to others? Jonas Kuster Network Supervisor Leader Operation vACC Switzerland | vacc.ch @vaccswitzerland GNG Support Team | gng.aero-nav.com ES Plugin Developer | CCAMS Link to comment Share on other sites More sharing options...
Morten Jelle Posted November 5, 2017 at 03:31 PM Posted November 5, 2017 at 03:31 PM Because the staff in vACC’s are responsible for letting their members know, when they get information that is relevant for them. I don’t know, what you are referring to as “obvious learnings”. If you haven’t got the information, that was sent out this tuesday, I can send it to you. And I actually can’t see the problem, you are referring to. I can’t speak for the lead of VATEUD (Florian and Andreas), but I know that they have been busy finding a solution and as soon as there was a plan, it was informed to the respective people. Morten Jelle VATSIM Network Supervisor, Team Lead - Supervisor Team 1 Link to comment Share on other sites More sharing options...
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