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Need help with VRC. Its not working.


Travis Simp 1438370
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Travis Simp 1438370
Posted
Posted

I am very new to vatsim an I am taking the ATC USA Training program right now. When ever I try to launch VRC it says:

"Could not retrieve server list from network. Using the cashed server list and user defined network." Then I click OK and at the text box it says "Error: Version check failed! HTTP error." This is also accompanied by lag.

 

I have no idea why this is happening or where to begin. I have already disabled my firewall, but that doesn't work. If anyone could help me, that would be great!

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Don Desfosse
Posted
Posted

Known issue; you can ignore the error messages.

Don Desfosse
Vice President, Operations

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Travis Simp 1438370
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It says zero servers found, so I can't connect. That's the problem. If I could connect, I would def ignore it...

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Ross Carlson
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Posted

As Don said, you can ignore those error messages. When you open the connect window, it should still show you a selection of servers to choose from.

Developer: vPilot, VRC, vSTARS, vERAM, VAT-Spy

Senior Controller, Boston Virtual ARTCC

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Travis Simp 1438370
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I wish that where the case, but as of right now, when I close the error message I am greeted with the red text (that I said in the original post) as well as yellow text that says "0 Servers available", or something along that lines. I am also suffering from lag. It got to 20 to 40 fps for about 3 sec, but after that, it freezes for about 5 sec and this repeats until I shut down VRC. Sorry if I'm sounding so urgent or rude, I just want to be able to become part of VATUSA. Thanks for the responses as well.

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Ross Carlson
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The "0 servers found" message is shown after you first select a profile. That happens BEFORE you try to connect to the network. What exactly happens when you try to connect?

Developer: vPilot, VRC, vSTARS, vERAM, VAT-Spy

Senior Controller, Boston Virtual ARTCC

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Travis Simp 1438370
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I am currently an observer, so idk if this has anything to do with it, but as I type in all the info, it says connecting, and about 1 sec after it says "disconnecting". Unless I entered the info wrong... Also thanks for trying to help me so far...

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Ross Carlson
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That sounds like maybe a firewall is blocking your connection to the VATSIM server.

 

What server are you trying to connect to?

 

Can you post a screenshot of the VRC window after it says "disconnecting" ?

Developer: vPilot, VRC, vSTARS, vERAM, VAT-Spy

Senior Controller, Boston Virtual ARTCC

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Travis Simp 1438370
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Posted

Okay, so I triple checked that I entered everything right and it still says the same thing...

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Ross Carlson
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Did you see my last reply?

Developer: vPilot, VRC, vSTARS, vERAM, VAT-Spy

Senior Controller, Boston Virtual ARTCC

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Travis Simp 1438370
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Posted

Its not a firewall, i disabled it and it still wont work. Im connected to USA-C, and I'll get the screenshots in a sec... Also I did not see your last reply until after I sent this.

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Travis Simp 1438370
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Here is this what you wanted? https://imgur.com/a/YBeGqtz

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Ross Carlson
Posted
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It could still be a firewall that's not under your control. What ISP are you using?

 

Have you tried other servers?

Developer: vPilot, VRC, vSTARS, vERAM, VAT-Spy

Senior Controller, Boston Virtual ARTCC

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Travis Simp 1438370
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Xfinity if that's what you're asking for... And i'll go ahead and try all us servers... Do I need to port-forward anything?

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Travis Simp 1438370
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Posted (edited)

Okay, US-W works A-ok, but now I have the fps issue. Its really choppy when I use VRC, but only the application. Everything else runs smoothly.

It almost seems like its updating or rendering something when it hits a lag spike every 7 or so seconds...

Edited by Guest
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Ross Carlson
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I'm not sure about the choppiness ... I've seen that before on an older laptop that had very poor OpenGL support. What video card do you have?

Developer: vPilot, VRC, vSTARS, vERAM, VAT-Spy

Senior Controller, Boston Virtual ARTCC

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Travis Simp 1438370
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Not sure, but I would [Mod - Happy Thoughts]ume a bad one considering when I run some games, they are in the 15-25 fps range. I figured that this wouldn't require a gaming PC or something of the likes, but I'm guessing I'm wrong...

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Ross Carlson
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VRC does not require a high-end gaming card, but it does require one with good OpenGL support.

Developer: vPilot, VRC, vSTARS, vERAM, VAT-Spy

Senior Controller, Boston Virtual ARTCC

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Don Desfosse
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My 8086 computer from 1987 would run VRC... (just kidding, of course, but it doesn't require much!)

 

And don't try USA-C; it was decommissioned months ago....

 

Your servers.txt should have the following. If not, use a text editor and correct it manually.

 

######################################################################
# THIS FILE IS AUTOMATICALLY GENERATED BY VRC. DO NOT EDIT THIS FILE!
######################################################################
180.200.247.40 AUSTRALIA
69.42.61.44 CANADA
212.67.73.150 CZECH
138.201.76.151 GERMANY
212.227.11.18 GERMANY2
139.59.2.4 INDIA
94.73.241.65 RUSSIA-C
84.52.109.230 RUSSIA-W
128.199.91.34 SINGAPORE
176.124.148.55 SWEDEN
185.93.245.200 UAE
178.79.154.95 UK1
178.62.97.26 UK2
69.42.49.158 USA-S
97.107.135.245 USA-E
50.116.3.203 USA-W

Don Desfosse
Vice President, Operations

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Travis Simp 1438370
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Posted

Thanks, and when I find out my graphics card, how do I check if it has openGL support?

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Ross Carlson
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I'm just curious to know what graphics card you have. We know it supports OpenGL or else VRC wouldn't work at all.

Developer: vPilot, VRC, vSTARS, vERAM, VAT-Spy

Senior Controller, Boston Virtual ARTCC

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Travis Simp 1438370
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Posted

I looked it up on my Control Panel and it said "IGPU: Intel Graphics HD". Not too sure what that even means, but if it helps you, then ok...

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Ross Carlson
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The intel graphics cards are notorious for poor OpenGL support in their drivers. I have a laptop with an Intel video chip and it has a similar issue with the screen locking up for a second or so every so often. I don't know of any way to fix it other than getting an Nvidia or ATI graphics card.

Developer: vPilot, VRC, vSTARS, vERAM, VAT-Spy

Senior Controller, Boston Virtual ARTCC

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Travis Simp 1438370
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Alright, well. I'll see what I can do... Thanks for all the help!

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