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vATIS doesn't run after installation


Eduardo Passos
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Eduardo Passos
Posted
Posted

Installed vATIS by default (.../AppData/Roaming/vATIS) and everything seemed ok, even shortcut to desktop.

While trying to run it for 1st time it doesn't run and closes window.

Need help here.

Tks

Eduardo Passos

VATSIM Supervisor

VATBRZ Senior Controller

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Justin Shannon
Posted
Posted

When you say "doesn't run and closes window" do you mean that the vATIS window appears but then abruptly closes? Or does it not open at all?

 

Can you look for an exceptions log file in the vATIS installation directory?

 

What are your system specs (i.e. operating system, hardware, etc)? Do you have any anti-virus software running? If so, can you try whitelisting all of the vATIS components and try again?

Controller (C3), Los Angeles ARTCC
Developer: xPilot, vATIS

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Eduardo Passos
Posted
Posted

Tks for answering.

Uninstalled and installed it again, a shortcut is created in desktop.

From desktop vATIS opens a vATIS.exe but trying to run it nothing happens as if there is no program at all.

Eduardo Passos

VATSIM Supervisor

VATBRZ Senior Controller

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Justin Shannon
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Can you answer the other questions I asked please?

Controller (C3), Los Angeles ARTCC
Developer: xPilot, vATIS

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Eduardo Passos
Posted
Posted

Sorry.

Win 10 64-bit Pro. MB Asus Rampage. GTX1070. Iobit Malware/Anti-virus

There is no logfile in vATIS directory

Eduardo Passos

VATSIM Supervisor

VATBRZ Senior Controller

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Justin Shannon
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Have you tried whitelisting vATIS in your anti-virus like I suggested?

Controller (C3), Los Angeles ARTCC
Developer: xPilot, vATIS

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  • 5 weeks later...
Fernando Francesconi 87112
Posted
Posted
When you say "doesn't run and closes window" do you mean that the vATIS window appears but then abruptly closes? Or does it not open at all?

 

Can you look for an exceptions log file in the vATIS installation directory?

 

What are your system specs (i.e. operating system, hardware, etc)? Do you have any anti-virus software running? If so, can you try whitelisting all of the vATIS components and try again?

 

Hi Justin,

 

It apears I'm having the same problem. It generates no log at all (directory is empty). The strange part is, it worked just a few weeks ago, and now, even trying with ADM mode, it doesn't load at all without any message or status at task manager. I even disconected the antivirus, but again no effect. In fact Norton says vATIS is a stable and reliable exe. I've already uninstalled and reinstaled, no effect at all.

I have an i7 with 8Ghz RAM using windows 10

 

Thanks,

Fernando Francesconi

VATBRZ Controller

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Eduardo Passos
Posted
Posted

Sorry about delayed answer. Was away after suffering surgery.

Like I wrote above:

Win 10 Pro 64bit + GeForce GTX1070 + 3 SSD 1TB Samsung

Iobit Malware Fighter + AvancedSystemCare + Windows Defender.

Description:

Have vATIS installed by default and there is a shortcut in desktop. When clicking on it, while trying to run it simply closes.

Tks

Eduardo Passos

VATSIM Supervisor

VATBRZ Senior Controller

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Richard Gerrish
Posted
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you might check the event viewer and see if there is an error code and description for the crash.

 

To access the Event Viewer in Windows 8.1, Windows 10, and Server 2012 R2:

Right click on the Start button and select Control Panel > System & Security and double-click Administrative tools

Double-click Event Viewer

Select the type of logs that you wish to review (ex: Application, System)

To access the Application Logs once in Event Viewer, go to Windows Logs > Application.

Find the error for Vatis and left click on the entry to view it.

 

To access the Event Viewer in Windows 7:

Click Start > Control Panel > System and Security > Administrative Tools

Double-click Event Viewer

Select the type of logs that you wish to review (ex: Windows Logs)

To access the Application Logs once in Event Viewer, go to Windows Logs > Application

Find the error for Vatis and left click on the entry to view it.

Richard Gerrish

Developer, STM Applications Group

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  • 3 weeks later...
Eduardo Passos
Posted
Posted

I was away recovering from surgery so didn't have time to read this post.

Will do it.

Tks

Eduardo Passos

VATSIM Supervisor

VATBRZ Senior Controller

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