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Can't log in to my old account


Julioaaaaa Santiago
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Go to solution Solved by Matthew Bartels,

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Julioaaaaa Santiago
Posted
Posted

Ive been flying on FS forever!!!!! Learn to fly here, learned my ABC Comms here, and I can for nothing log in to my old account.  Tried everything, and have my old email but it seems VATSIM has remained the same in support. I have well over a thousand hours in my ID and I had to make a new one. How can I get my old ID back.  I own my own real plane now, and love flying SIM.  I'm an old MEM ATC, and 2012 KBOS APP. How do I get back. Can't even find the link for MSFS2020 for to log in. Please help.

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Kirk Christie
Posted
Posted

You cant have two accounts.

Your new one will end up suspended soon, you need to contact membership department and raise a support ticket. https://www.vatsim.net/members/member-help

 

1 hour ago, Julioaaaaa Santiago said:

Tried everything, and have my old email but it seems VATSIM has remained the same in support.

VATSIM is run by volunteers, that have lives also.
 

1 hour ago, Julioaaaaa Santiago said:

I own my own real plane now,

 Congratulations!

1 hour ago, Julioaaaaa Santiago said:

How do I get back

By contacting the membership department.

1 hour ago, Julioaaaaa Santiago said:

Can't even find the link for MSFS2020 for to log in

Link for what for MSFS2020? 

Kirk Christie - VATPAC C3

VATPAC Undercover ATC Agent

Worldflight Perth 737-800 Crew Member

956763

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Julioaaaaa Santiago
Posted
Posted

I'm not trying to open a second account. I am trying to open my old account and VATSIM is making it very difficult and I have access to my old email.  It is very frustrating.  I have over 3k hours on my account plus ATC I'm not a noob here lol.  I just want my old account.  Meanwhile VATSIM let me open a second account I do no want.  What do I do????

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  • Solution
Matthew Bartels
Posted
Posted

You open a ticket with membership. Https://membership.vatsim.net and they will get it sorted for you. There’s nothing we can do on the forums to help you.

You either die a hero, or live long enough to see yourself become the villain.

Forever and always "Just the events guy"

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Kirk Christie
Posted
Posted
1 hour ago, Julioaaaaa Santiago said:

I'm not trying to open a second account.

You already have opened a second account.

Kirk Christie - VATPAC C3

VATPAC Undercover ATC Agent

Worldflight Perth 737-800 Crew Member

956763

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Julioaaaaa Santiago
Posted
Posted

I tried opening a ticket and they didn't accept because I don't have the ID.  I guess continue with the new ID.  Just wanted to retain my flight time. 

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Julioaaaaa Santiago
Posted
Posted

Nice! I played with the amount of numbers in the ID and they accepted the ticket.. Thanks guys

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  • Nestor Perez changed the title to Can't log in to my old account! WHY!!
  • Board of Governors
Don Desfosse
Posted
Posted

Just FYI, CID is an optional field, just for such situations.  We don't decline tickets due to a lack of CID.  I can see that you are being assisted by a Membership Manager.  Welcome back.

Don Desfosse
Vice President, Operations

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  • Mats Edvin Aaro changed the title to Can't log in to my old account
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