VATAME
By Don Desfosse 1035677
#538180 Connection Errors - CID/Password, Connect Failed/Forbidden/Unauthorized, Failed to connect to voice server

Most common reasons for the following errors:
1. CID/Password Incorrect
2. Error connecting to voice server: Connect failed (Forbidden -)
3. Error connecting to voice server: Connect failed (Unauthorized - ....)

1. Joining, reactivating or changing passwords in the last 24 hours. The database synchronization happens with the voice and FSD servers multiple times a day, but that can mean if you are trying to log on within 24 hours of joining, reactivating or changing passwords, that the server you are trying has not received your updated membership information yet. You are welcome to try other servers to try to find one that has been synced. Also note that the voice server synchronizes at different times than the FSD servers, so it's entirely possible that you can connect to an FSD server (i.e. flight/ATC server), but not be able to use voice, only text. We announce multiple times during the registration, account reactivation, and password change processes that it can take a minimum of 4 hours, and up to 24 hours (although normally much less), for new/updated membership information to be passed to all servers, including the voice server.
2. Copying and pasting the password, and inadvertently copying an extra space character (e.g. at the beginning or the end). Sometimes, when copying in Windows (maybe other OSs too but I don't know) an extra space character is copied and you can't see that when pasting your password.
3. Using wrong password characters when some characters look alike (e.g. one vs. lower case L (l), upper case i (I) vs. lower case L (l), etc.
4. Not using correct capitalization for your password. The FSD server ignored that, but the AFV server requires correct capitalization, so it's possible that you can log onto the network but not voice if using incorrect capitalization in your password.

If in doubt, suggest completely clearing out your password field and very carefully typing in your password, using care to ensure any required capital letters are capitalized.