- Tue Mar 05, 2019 10:54 pm
Really new, like within the last 24 hours?
Hi, and welcome to VATSIM. I understand it must be really frustrating not to be able to get online.
I'm wondering if you've overlooked the "server data push/sync within the first 24 hours" limitation.
The most common reason for this error for new members is trying to log in within 24 hours of activating or reactivating an account, or a password change. The servers are all linked, but membership data (including new and updates) only get pushed to each server every few hours (staggered throughout the day). We mention this on the Join and Member Support pages, but it's often overlooked in folks' zeal to get online.
It can take up to 24 hours for new or reactivated VATSIM membership records to be flowed to all of the distributed VATSIM servers, as the membership information is flowed to the servers via daily server synchronizations. If, within the first 24 hours, you cannot log onto the server of your choice, you may have to try different servers until you find one that has already been synchronized. You should only open a member support ticket if you still cannot log onto ANY server AFTER 24 hours has elapsed since your reactivation.
You can try the various servers to try to find one that has already been pushed your membership information. Or, in the meanwhile we welcome you to the opportunity to read up on our Pilot Resource Centre.