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All,

 

The VATSIM-UK server is currently offline as the datacentre where the server is hosted experienced issues in the early hours of this morning (21/04). The server is connected to the internet again however it doesn't appear to be booting properly.

 

More information as we receive it.

 

I hope you'll all appreciate that this is outside of our control and we'll have to sit it out until the issue is resolved.

 

Cheers,

Anthony

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Hi Guys,

 

The issue is still on-going. They're currently re-building the RAID for our server as we experienced a HDD issue. It should be complete within the next 24 hours.

 

I can only apologise for the downtime - although it is out of our control (and the datacentre's).

 

Cheers,

Anthony

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All,

 

The latest news from the datacentre:

We have been forced into rebuilding the RAID array on all drives do to the system not recognising one of the four active drives, and failing to rebuild RAID in the current setup.

 

The system software has been rebuilt from scratch and will be rebuilt using a backup taken just before the server went offline.

 

This has caused obvious delays to the already increasing downtime, and we will be compensating all those effected by this downtime.

 

We ask for your patience, and thank you for your understanding while this downtime takes place.

 

Our sincere apologies for any inconvenience caused.

 

Cheers,

Anthony

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When it coming back???????

 

Unknown at the minute - we have been [Mod - Happy Thoughts]ured the guys at the datacentre are working extremely hard to resolve the issue ASAP.

 

As a note to all:

 

All personal email addresses are still active as they're hosted by Google. The department specific emails are working however they're not being handled by the ticketing system - once the server is online the relevant people will receive your requests/bugs/complaints/feedback and handle it accordingly.

 

We'd like to thank you for your patience during this time.

 

Cheers,

Anthony

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From our host:

 

Update #8:

 

We currently have an outsourced Sys Admin specialist working on this server as the software configuration is not allowing the required setup to work.

 

We have a full backup ready to restore, but are unable to until we can get the operating system and control panels working correctly.

 

This is an unprecedented problem to us and the company we have hired to work on it, but we are all confident we will see results very soon as things now seem to be progressing positively.

 

Cheers,

A...

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Just to note that numerous mentors have popped on teamspeak this evening with a lack of students.

 

Mentoring sessions or bookings don't become invalid due to the website going down, if you have a session confirmed then please do turn up for it.

Harry Williams VATUK9,

VATSIM-UK Web Services Manager

Cross the Pond Planning Team Member (Web Monkey)

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Thanks for the update, Ross. What with the website and PSN being down I've had to go outside in the sun and aggravate my hayfever!

 

Yay for a fellow sufferer, looking like tomorrow now ladies and gents. So tempted to eat that darn chocolate bunny.

Harry Williams VATUK9,

VATSIM-UK Web Services Manager

Cross the Pond Planning Team Member (Web Monkey)

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Out of curiosity, if you have a full backup ready to restore, why don't you ask the hosting provider to give you a new machine to restore it onto, and let them screw around with your old one at their leisure?

 

Cheers!

 

Luke

... I spawn hundreds of children a day. They are daemons because they are easier to kill. The first four remain stubbornly alive despite my (and their) best efforts.

... Normal in my household makes you a member of a visible minority.

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Out of curiosity, if you have a full backup ready to restore, why don't you ask the hosting provider to give you a new machine to restore it onto, and let them screw around with your old one at their leisure?

 

Cheers!

 

Luke

 

Hi Luke,

 

We don't personally have a copy of the backup image, the hosting provider do - I've got a copy of our files and databases. I didn't wish to go down the route of having our account moved to a different node if they can't/wouldn't restore our individual backup (the backup they're talking about is a full server one as far as I'm aware). Plus, if they've tied their man-power up in resolving this issue, then they probably won't put restoring our individual account on a new server, at the top of their list of priorities.

 

I've asked them whether it's a possibility, however if we move we'll have new IPs and we'll then experience up to 48 hours of DNS propogation before we have everyone back on the site. If their repair isn't going to take much longer than 24 hours, then we'll just carry on waiting it out since it'll be easier for everyone.

 

Cheers,

A...

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