Alex Toby 1284263 Posted January 31, 2015 at 09:09 PM Author Posted January 31, 2015 at 09:09 PM I use Windows 8.1 and ill upload a screenshot something went wrong on the last one Link to comment Share on other sites More sharing options...
Alex Toby 1284263 Posted January 31, 2015 at 09:15 PM Author Posted January 31, 2015 at 09:15 PM 'Window cannot find C:\User\Alex\AppData\Local\Vpilot\Vpilot.exe Make sure you've typed the name correctly,then try again'. Link to comment Share on other sites More sharing options...
Board of Governors Don Desfosse Posted January 31, 2015 at 09:21 PM Board of Governors Posted January 31, 2015 at 09:21 PM Did you ensure you have full control permissions on the vPilot folder? Don Desfosse Vice President, Operations Link to comment Share on other sites More sharing options...
Alex Toby 1284263 Posted January 31, 2015 at 10:10 PM Author Posted January 31, 2015 at 10:10 PM Yep Full permissions. Link to comment Share on other sites More sharing options...
Board of Governors Don Desfosse Posted January 31, 2015 at 10:15 PM Board of Governors Posted January 31, 2015 at 10:15 PM If you: 1) Hold down the Windows key and press R. (This will open the "run" box.) 2) Enter "%localappdata%\vpilot\" without the quotes and press enter Do you see the actual vPilot.exe file in the folder? Don Desfosse Vice President, Operations Link to comment Share on other sites More sharing options...
Alex Toby 1284263 Posted January 31, 2015 at 10:48 PM Author Posted January 31, 2015 at 10:48 PM Nope still the same error Link to comment Share on other sites More sharing options...
Board of Governors Don Desfosse Posted February 1, 2015 at 12:15 AM Board of Governors Posted February 1, 2015 at 12:15 AM Not sure what that means. I am asking if the file exists in the directory. Are you saying you get that error when you Alt-R and then enter "%localappdata%\vpilot\" without the quotes and press enter? Don Desfosse Vice President, Operations Link to comment Share on other sites More sharing options...
Scott Norton 1241275 Posted February 1, 2015 at 10:17 AM Posted February 1, 2015 at 10:17 AM If I understand this correctly, you are getting the same error whether you open the software via the shortcut or by navigating to the actual folder and launching the software correctly? Does this happen with any other program? You don't need Red Bull to get your wings. Link to comment Share on other sites More sharing options...
Alex Toby 1284263 Posted February 1, 2015 at 11:01 AM Author Posted February 1, 2015 at 11:01 AM Nope the error only happens with Vpilot Link to comment Share on other sites More sharing options...
Ernesto Alvarez 818262 Posted February 1, 2015 at 03:55 PM Posted February 1, 2015 at 03:55 PM have you already tried uninstalling it and reinstalling? Link to comment Share on other sites More sharing options...
Board of Governors Don Desfosse Posted February 1, 2015 at 06:34 PM Board of Governors Posted February 1, 2015 at 06:34 PM Not sure what that means. I am asking if the file exists in the directory. Are you saying you get that error when you Alt-R and then enter "%localappdata%\vpilot\" without the quotes and press enter? Please go into Microsoft Explorer and find the directory. Please confirm the directory actually exists, and then please confirm the vPilot.exe file is actually in the directory. Also, what antivirus are you using? Let's test to see if your antivirus program is somehow blocking the program. Temporarily disable your AV program and try again. It really sounds like a permissions thing to me. Don Desfosse Vice President, Operations Link to comment Share on other sites More sharing options...
Alex Toby 1284263 Posted February 1, 2015 at 06:49 PM Author Posted February 1, 2015 at 06:49 PM The directory exists and the Vpilot.exe exists. i use Norton for my antivrius Link to comment Share on other sites More sharing options...
Board of Governors Don Desfosse Posted February 1, 2015 at 07:23 PM Board of Governors Posted February 1, 2015 at 07:23 PM OK, thanks. Previously you indicated that you verified that you have full control over the folder. Do you use UAC (I'm not familiar with Windows 8, so not sure if that even exists anymore, though I imagine it probably does). I've never heard of any AV troubles with Norton. Can't hurt to try the experiment and rule it out. Other than that, the only things I can think of are an issue with Windows (permissions) and/or a virus (though I'd think that would affect more than just vPilot). Please let us know the results of your AV experiment. If there is no difference, then the only other thing I can think of is to boot up in safe mode and see if the program will start in Safe mode. I don't know, because I've never tried it, but I imagine you'd get error messages from within the program itself, but at least it may tell us more about how Windows is working (or not) with vPilot. Let us know (but I'm running out of ideas). Don Desfosse Vice President, Operations Link to comment Share on other sites More sharing options...
Alex Toby 1284263 Posted February 6, 2015 at 03:24 PM Author Posted February 6, 2015 at 03:24 PM I also tried launching the program in safe mode which did not succed and the same with turning off the AV Link to comment Share on other sites More sharing options...
Board of Governors Don Desfosse Posted February 6, 2015 at 05:54 PM Board of Governors Posted February 6, 2015 at 05:54 PM Just making sure -- do you use Windows Firewall (or similar firewall), and if so, did you ensure that vPilot is an allowed program. Other than that, I'm out of "gentle" ideas. All I can think of at this point is to try Windows system restore, Windows repair, or reinstall Windows. It really sounds like a permissions thing to me. But I can't think, other than a virus (that I'd think would be affecting other programs as well), what other things could be blocking vPilot if you've already disabled your AV and any firewalls and tried in Safe mode. Good luck. Don Desfosse Vice President, Operations Link to comment Share on other sites More sharing options...
Alex Toby 1284263 Posted February 6, 2015 at 09:20 PM Author Posted February 6, 2015 at 09:20 PM I use Norton Firewall and ill try restoring and also thanks for ur help Link to comment Share on other sites More sharing options...
Board of Governors Don Desfosse Posted February 6, 2015 at 09:24 PM Board of Governors Posted February 6, 2015 at 09:24 PM Did you add vPilot as an exception to Norton Firewall? Don Desfosse Vice President, Operations Link to comment Share on other sites More sharing options...
Alex Toby 1284263 Posted February 7, 2015 at 07:25 PM Author Posted February 7, 2015 at 07:25 PM Yeah and its a trusted software so if should run Link to comment Share on other sites More sharing options...
Alex Toby 1284263 Posted February 24, 2015 at 09:19 PM Author Posted February 24, 2015 at 09:19 PM I know the problem is Norton but how do i get Norton to leave the software? Link to comment Share on other sites More sharing options...
Board of Governors Don Desfosse Posted February 24, 2015 at 10:58 PM Board of Governors Posted February 24, 2015 at 10:58 PM You'd probably be best off asking Norton (e.g. read their docomeentation, ask in their forums (if they have them), or contact Norton Technical Support. I'm not intimately familiar with Norton, but you said you've marked vPilot as trusted software, yet you also say that you know it's Norton (not sure I understand). Are you using Norton both for AV and Firewall? Have you allowed vPilot as an exception (exclusion in AV, allowed program in Firewall) in both? Does this help? http://community.norton.com/en/forums/un-blocking-programs Don Desfosse Vice President, Operations Link to comment Share on other sites More sharing options...
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