Eric Elia 1004505 Posted May 14, 2017 at 04:19 AM Posted May 14, 2017 at 04:19 AM I've been using Vpilot with no problems for almost 2 years. Starting this morning Receiving ATC, the controllers are cutting in and out. I tried switching servers, I even uninstalled Vpilot and reinstalled it with no change. Can you give me some trouble shooting suggestions please? Thank you. Link to comment Share on other sites More sharing options...
Norman Blackburn Posted May 14, 2017 at 06:51 AM Posted May 14, 2017 at 06:51 AM By cutting in and out do you mean their vanishing from your list of available ATC or do you mean their sound cuts out - after a seemingly random time? If the latter what happens when you quickly press your PTT? Do they reappear? Norman Link to comment Share on other sites More sharing options...
Eric Elia 1004505 Posted May 14, 2017 at 01:03 PM Author Posted May 14, 2017 at 01:03 PM No the listing of online controllers does not disappear. The sound cuts out in the middle of receiving any transmission. It happens with any and all radio traffic over the frequency that is occurring. Also, at the same time the illuminated RX goes out as well. I guess the best way to describe it would be like having a loose wire on a speaker. I'll get about 50% of any transmission (every other word or so) I've also checked my PTT button and re[Mod - Happy Thoughts]igned it just to be sure and it made no difference. For reference purposes, I am running window 7 - 64 and both FSX and Prepar3d. It is happening with both platforms. Thank you for your help. Link to comment Share on other sites More sharing options...
Norman Blackburn Posted May 14, 2017 at 02:49 PM Posted May 14, 2017 at 02:49 PM Hi Eric This sounds like a UDP timeout issue. The normal solution is to set up port forwarding on your router. You need to forward UDP port 3290 to your PC. Search here for "UDP TIMEOUT" - here is one such example viewtopic.php?f=132&t=72784&p=508058&hilit=udp+timeout#p508058 Norman Link to comment Share on other sites More sharing options...
Eric Elia 1004505 Posted May 14, 2017 at 02:55 PM Author Posted May 14, 2017 at 02:55 PM Good Morning Norman, Thank you for that suggestion. I did see that in the troubleshooting guide last night as a possibility. I'll give that a try now. Would it be normal for this to just suddenly happen like this after such a long time of working normally without having done the port forwarding previously? Thank you. Link to comment Share on other sites More sharing options...
Norman Blackburn Posted May 14, 2017 at 02:57 PM Posted May 14, 2017 at 02:57 PM Anything is possible. Your ISP could have changed things overnight. Norman Link to comment Share on other sites More sharing options...
Eric Elia 1004505 Posted May 14, 2017 at 03:16 PM Author Posted May 14, 2017 at 03:16 PM I was afraid you were going to say that. Ever since Verizon sold this side of the business to Frontier Communications it's been one thing after another here. Ok, I will keep you posted. Link to comment Share on other sites More sharing options...
Eric Elia 1004505 Posted May 14, 2017 at 05:07 PM Author Posted May 14, 2017 at 05:07 PM Hi Norman, I wanted to let you know I was able to resolve the problem. The comment you made regarding my PTT button got me thinking what else I had changed and or altered recently. The day that vPilot stopped working as before, I had uninstalled and re-installed my Saitek radio panels. I disabled the panel and did a quick check and the problem was gone. I have retraced my steps and also found I used an out of date driver that I think was the cause of the conflict. Everything is now working correctly. Thank you for your help and [Mod - Happy Thoughts]istance. Eric Elia Link to comment Share on other sites More sharing options...
Norman Blackburn Posted May 14, 2017 at 07:52 PM Posted May 14, 2017 at 07:52 PM Thanks Eric. Glad all is sorted. Norman Link to comment Share on other sites More sharing options...
Eric Elia 1004505 Posted May 14, 2017 at 10:33 PM Author Posted May 14, 2017 at 10:33 PM Well I spoke too soon. My "fix" lasted all of 10 minutes. I read the note in the trouble shooting guide about port forwarding. I'm a little embarr[Mod - Happy Thoughts]ed to say now I'm getting in a little above my head here. Can you [Mod - Happy Thoughts]ist me with a bit more detailed instructions as to what / and how to forward to? I am able to access my routers port forwarding feature, but from there I am stuck. Thank you. Link to comment Share on other sites More sharing options...
Norman Blackburn Posted May 15, 2017 at 06:03 AM Posted May 15, 2017 at 06:03 AM Post what model of router you are using. Hopefully somebody will be able to [Mod - Happy Thoughts]ist. Norman Link to comment Share on other sites More sharing options...
Eric Elia 1004505 Posted May 15, 2017 at 12:17 PM Author Posted May 15, 2017 at 12:17 PM My router is an Actiontec MI424WR Rev I Link to comment Share on other sites More sharing options...
Eric Elia 1004505 Posted May 17, 2017 at 01:24 AM Author Posted May 17, 2017 at 01:24 AM Resolved ! Port forwarding was the correct call to resolve my issue. Link to comment Share on other sites More sharing options...
Norman Blackburn Posted May 17, 2017 at 11:12 AM Posted May 17, 2017 at 11:12 AM Glad to hear the port forwarding helped. Norman Link to comment Share on other sites More sharing options...
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