William Su Posted April 15, 2020 Share Posted April 15, 2020 (edited) Not sure where to put this. I have a Asus X570-E ROG motherboard. I was having issues receiving voice transmissions in vPilot after updating my audio drivers in Armoury Crate. All the sound effects worked fine (broadcast notifications, private messages, etc.), Just couldn't hear ATC and Rx didn't light up. I managed to fix this by installing the audio driver patch from ASUS. Apparently it's caused by a double install of Sonic Studio. Hope this helps anyone who's been having the same issue. Edited April 15, 2020 by William Su Link to comment Share on other sites More sharing options...
Morten Jelle Posted April 17, 2020 Share Posted April 17, 2020 If RX did not light up, I don't think you were in range to hear ATC. I'd suggest you double check you are actually in range with ATC and do some testing there. Morten Jelle VATSIM Network Supervisor, Team Lead - Supervisor Team 1 Link to comment Share on other sites More sharing options...
William Su Posted April 25, 2020 Author Share Posted April 25, 2020 On 4/17/2020 at 12:29 AM, Morten Jelle said: If RX did not light up, I don't think you were in range to hear ATC. I'd suggest you double check you are actually in range with ATC and do some testing there. I was in range, Tx worked and the controller was able to hear me, I just couldn't receive. I fixed it by downloading a driver patch from the Asus website. Link to comment Share on other sites More sharing options...
Garett Johnson Posted May 9, 2020 Share Posted May 9, 2020 Just wanted to say thanks for posting this. Been dealing with a broken vPilot for months, and this was the solution! Link to comment Share on other sites More sharing options...
Ross Carlson Posted May 10, 2020 Share Posted May 10, 2020 (edited) 3 hours ago, Garett Johnson said: Just wanted to say thanks for posting this. Been dealing with a broken vPilot for months, and this was the solution! Don't you mean broken audio driver? 😝 Edited May 10, 2020 by Ross Carlson Developer: vPilot, VRC, vSTARS, vERAM, VAT-Spy Senior Controller, Boston Virtual ARTCC Link to comment Share on other sites More sharing options...
Luis Cortez Posted May 13, 2020 Share Posted May 13, 2020 (edited) I have the X570-F and I'm having the EXACT same issue. I thought I might have been out of range but I'm sitting at an airport with ATIS. I can TX but cannot RX, ATC can hear me and confirmed via text. I get all other sound notifcations, all input and output devices are set in Windows and vPilot. Windows 10 64 bit. Although I have a Corsair Void headset which I'm sending all sound to while I wait for my speakers to ship. I get no voice into the headset so I'm not sure if its a motherboard issue? Any luck anybody? Edited May 13, 2020 by Luis Cortez Luis Cortez Link to comment Share on other sites More sharing options...
William Su Posted June 7, 2020 Author Share Posted June 7, 2020 On 5/12/2020 at 8:22 PM, Luis Cortez said: I have the X570-F and I'm having the EXACT same issue. I thought I might have been out of range but I'm sitting at an airport with ATIS. I can TX but cannot RX, ATC can hear me and confirmed via text. I get all other sound notifcations, all input and output devices are set in Windows and vPilot. Windows 10 64 bit. Although I have a Corsair Void headset which I'm sending all sound to while I wait for my speakers to ship. I get no voice into the headset so I'm not sure if its a motherboard issue? Any luck anybody? https://www.asus.com/ca-en/Motherboards/ROG-Strix-X570-F-Gaming/HelpDesk_Download/ Try "DRV_Audio_SSIII_VAC_PATCH_W10_64_VER10_20191001R" Link to comment Share on other sites More sharing options...
Alex Ridge Posted July 7, 2020 Share Posted July 7, 2020 I am getting this on a different ASUS board 😞 Link to comment Share on other sites More sharing options...
Stefan Blauw Posted July 21, 2020 Share Posted July 21, 2020 After may hours trying, I finally solved this problem by removing Asus Sonic Studio. Link to comment Share on other sites More sharing options...
John Callum Posted December 19, 2020 Share Posted December 19, 2020 On 7/21/2020 at 5:54 AM, Stefan Blauw said: After may hours trying, I finally solved this problem by removing Asus Sonic Studio. Thanks for this solution. I thought I was going crazy. On Asus z-390 mb and after a driver update vPilot (and xPilot) stopped receiving ATC. After deleting Sonic Studio everything back to normal. John Link to comment Share on other sites More sharing options...
Dame Peters Posted February 9 Share Posted February 9 (edited) On 4/25/2020 at 1:00 PM, William Su said: I was in range, Tx worked and the controller was able to hear me, I just couldn't receive. I fixed it by downloading a driver patch from the Asus website. Hello, so I figured out how to fix this problem without deleting Sonic Studio. Inside the Sonic Studio software (I have Sonic Studio III running on Windows 10), navigate to the "Record Studio" tab, then to the "Virtual Mixer" sub-tab and turn on the "Virtual Mixer". Set your "Sound Tester" monitoring device to your speakers, then under "Applications", add vPilot. Inside the vPilot app in settings under "Audio", select the "Sonic Studio Virtual Mixer" as your Output Device. Before doing any of this, I did update my Asus ROG audio drivers from the Asus website, linked below (not sure if this has anything to do with the fix). That should fix it. That fixed it for me. Happy flying! Asus Website Link: https://www.asus.com/support/Download-Center/ Edited February 9 by Dame Peters Added some additional details. 1 Link to comment Share on other sites More sharing options...
Daniel Saffran Posted February 20 Share Posted February 20 Updating the Audio Drivers from Asus Download-Center or ArmouryCrate-Bloatware? Good Luck - they don't care updating the Drivers! (First and LAST time asus for me!) But there is a very committed community member in the forum which links the most recent drivers for Realtek Audio: https://rog.asus.com/forum/showthread.php?117596-DRIVERS-Realtek-Audio-(MB-Intel-2xx-3xx-4xx-5xx-amp-AMD-3xx-4xx-5xx) I'll use these on my X570-E and never had such Issues with vPilot 🙂 Link to comment Share on other sites More sharing options...
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