Douglas McCracken Posted July 5, 2020 at 09:08 PM Posted July 5, 2020 at 09:08 PM Came back from a short hiatus and my account is suspended. Granted, I'm not very active due to computer limitations. I currently am an observer/beginner and while observing I'm trying to learn procedures by listening to ATC and pilots. I've created a support ticket but have not gotten a response. Also, when I first joined VATSIM I never received a response from the membership application. I got approved via individual email exchange with a membership officer that I had to initiate on my own. I'm wondering if the membership process and the support ticket process both have an issue with the format of my email address. The format is [email protected]. The email address works fine otherwise. I have check spam and junk folders. Is there someone that can check up on this? The attached pic is a SS of the ticket check response. Still no email has been received. Thanks Link to comment Share on other sites More sharing options...
Andreas Fuchs Posted July 5, 2020 at 11:07 PM Posted July 5, 2020 at 11:07 PM Hi Douglas, you probably have duplicate accounts from previous attempts to take part in VATSIM. Only one account/ID per person is permitted and the original VATSIM ID that was issued to you, will remain valid. 1 Cheers, Andreas Member of VATSIM GermanyMy real flying on InstagramMy Twitch streams of VATSIM flights and ATC Link to comment Share on other sites More sharing options...
Board of Governors Don Desfosse Posted July 6, 2020 at 02:05 PM Board of Governors Posted July 6, 2020 at 02:05 PM 1. You posted here that your support ticket had not gotten a response less than two hours after submitting your ticket. The Membership team is a small team of volunteers, not a large team of paid staff. Your ticket was responded to in five hours. Not bad, considering. 2. There is nothing wrong with that email format. When your account was disabled, an email was sent explaining why. Not sure why you didn't receive it. In any case, the Membership ticket is awaiting your response. 2 Don Desfosse Vice President, Operations Link to comment Share on other sites More sharing options...
Douglas McCracken Posted July 6, 2020 at 06:22 PM Author Posted July 6, 2020 at 06:22 PM (edited) Thanks for the response here on the forum. And thanks Don, for your help in my initial application. Still haven't received an email from the support ticket. I have checked spam and junk folders. Can someone check that vatsim does in fact have my correct email address? Edit: I just checked my forum profile and it appears that the email address is correct. I don't know why I'm not receiving any. Edited July 6, 2020 at 06:25 PM by Douglas McCracken Link to comment Share on other sites More sharing options...
Board of Governors Don Desfosse Posted July 6, 2020 at 09:38 PM Board of Governors Posted July 6, 2020 at 09:38 PM Hi Doug, Not sure why you don't seem to be getting our emails. In any case, you can check the status of your tickets at membership.vatsim.net Your current ticket number is 20209537. 1 Don Desfosse Vice President, Operations Link to comment Share on other sites More sharing options...
Douglas McCracken Posted July 7, 2020 at 02:25 AM Author Posted July 7, 2020 at 02:25 AM I finally received an email notification regarding the issue in support ticket 20209537. Hopefully we can resolve this issue promptly. Thanks again Don. I am not, however, receiving notifications from these forum posts. I must be flying too close to a black hole or sun flares 😉 Link to comment Share on other sites More sharing options...
Mike Lehkamp Posted July 7, 2020 at 08:17 AM Posted July 7, 2020 at 08:17 AM 😃 Link to comment Share on other sites More sharing options...
Douglas McCracken Posted July 7, 2020 at 05:26 PM Author Posted July 7, 2020 at 05:26 PM 9 hours ago, Mike Lehkamp said: 😃 Thanks Mike. I did receive the notification for this response. Keeping my fingers crossed for continued success of notifications 1 Link to comment Share on other sites More sharing options...
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