Kourosh Jalali Posted July 23, 2020 at 08:26 PM Posted July 23, 2020 at 08:26 PM I wanted to try being a controller so I created a second account (I didn't remember that I wasn't allowed to do so), the account was created and there were no problems, but the day after I loaded up my sim to do a flight on my original account (+300 hours on this account) when I hit connect, it said my CID has been suspended and I got the email which said that this was the reason. I submitted a ticket so that they would reactivate my main account. will that be enough? Will they even do it? Link to comment Share on other sites More sharing options...
Mats Edvin Aaro Posted July 23, 2020 at 08:28 PM Posted July 23, 2020 at 08:28 PM Yes, that is correct way to do it. Membership will help you through. 🙂 1 Mats Edvin AarøAssistant to the Vice President - Supervisors VATSIM General Manager: Member Engagement[email protected] Link to comment Share on other sites More sharing options...
Kourosh Jalali Posted July 23, 2020 at 08:50 PM Author Posted July 23, 2020 at 08:50 PM (edited) I'm happy to hear that 😀 And one more thing, at first I had created an account which I couldn't get to work, and I just forgot about Vatsim for almost a year, but when I got back into Vatsim again I created the account that I've been using ever since (I made a new one because I didn't have any info from my first one hence I couldn't get my CID and password). I'm assuming that the first account was deactivated, so it won't mess with this process of unbanning my account? Edited July 23, 2020 at 08:53 PM by Kourosh Jalali Link to comment Share on other sites More sharing options...
Mats Edvin Aaro Posted July 23, 2020 at 08:53 PM Posted July 23, 2020 at 08:53 PM Your original account will be reinstated, the second one will remain suspended Mats Edvin AarøAssistant to the Vice President - Supervisors VATSIM General Manager: Member Engagement[email protected] Link to comment Share on other sites More sharing options...
Kourosh Jalali Posted July 23, 2020 at 08:58 PM Author Posted July 23, 2020 at 08:58 PM (edited) 17 minutes ago, Mats Edvin Aaro said: Your original account will be reinstated, the second one will remain suspended The one with 300 hours will be reinstated, right?😬 Edited July 23, 2020 at 09:11 PM by Kourosh Jalali I added "will be reinstated" Link to comment Share on other sites More sharing options...
Kourosh Jalali Posted July 23, 2020 at 09:08 PM Author Posted July 23, 2020 at 09:08 PM (edited) In the ticket I wrote that I don't want the first account (I never used this one) and the one I created yesterday and that I would want to keep the one which I had been using. I did mention the CIDs so that they wouldn't accidentally disable the one I want to keep. Hopefully they'll do it this way. Edited July 23, 2020 at 09:09 PM by Kourosh Jalali A spelling mistake Link to comment Share on other sites More sharing options...
Ernesto Martinez Posted July 23, 2020 at 09:55 PM Posted July 23, 2020 at 09:55 PM (edited) If one account has a noticeable amount of more hours/ratings than the other, they will try to keep that one active. Especially when you request it. Otherwise, the oldest one will remain active. Edited July 23, 2020 at 09:59 PM by Ernesto Martinez re-phrasing 1 Ernesto Martinez Membership Audit Team VATSIM Supervisor [email protected] support.vatsim.net Link to comment Share on other sites More sharing options...
Kourosh Jalali Posted July 23, 2020 at 10:01 PM Author Posted July 23, 2020 at 10:01 PM That would be great Link to comment Share on other sites More sharing options...
Kourosh Jalali Posted July 23, 2020 at 10:04 PM Author Posted July 23, 2020 at 10:04 PM How long would you say it will take them to reactivate it? Link to comment Share on other sites More sharing options...
Ernesto Martinez Posted July 24, 2020 at 12:06 AM Posted July 24, 2020 at 12:06 AM It depends but the team is generally pretty fast. Keep in mind that this is a volunteer network though so give them time to process things. 1 Ernesto Martinez Membership Audit Team VATSIM Supervisor [email protected] support.vatsim.net Link to comment Share on other sites More sharing options...
Kourosh Jalali Posted July 24, 2020 at 07:50 PM Author Posted July 24, 2020 at 07:50 PM So now my account is back and I'm actually in cruise right now, but when I connected to the network it said "error connecting to the voice server: connect failed (Forbidden -)". I could connect to the server without a problem before. What's this about? Link to comment Share on other sites More sharing options...
Matt Bozwood-Davies Posted July 24, 2020 at 07:59 PM Posted July 24, 2020 at 07:59 PM The voice server can take more time to obtain your credentials after being reactivated than the servers. You should be able to connect to it later tonight, if not, definitely tomorrow. 1 Link to comment Share on other sites More sharing options...
Kourosh Jalali Posted July 24, 2020 at 08:21 PM Author Posted July 24, 2020 at 08:21 PM Good to hear, I hope it's available tommorow in the back from the beach event. Link to comment Share on other sites More sharing options...
Kourosh Jalali Posted July 24, 2020 at 11:18 PM Author Posted July 24, 2020 at 11:18 PM I just want to say thanks to everyone, all the issues are now sorted. 1 Link to comment Share on other sites More sharing options...
Rashid Raikhy Posted August 10, 2020 at 05:39 PM Posted August 10, 2020 at 05:39 PM Guess what?? I did the same as u did For atc made a second one and lost both of my CIDs.. opened a ticket I hope they let me be back to the network.. I purchased data and charts just to fly out my first flight and was busted. Any suggestions on how long would it take?? Rashid Raikhy - ACCPAK1 Director, Pakistan vACC ✉️ [email protected] Link to comment Share on other sites More sharing options...
Andreas Fuchs Posted August 10, 2020 at 05:57 PM Posted August 10, 2020 at 05:57 PM A few hours, maybe a day? Cheers, Andreas Member of VATSIM GermanyMy real flying on InstagramMy Twitch streams of VATSIM flights and ATC Link to comment Share on other sites More sharing options...
Rashid Raikhy Posted August 10, 2020 at 06:44 PM Posted August 10, 2020 at 06:44 PM I hope I get it back. Need it for flight simulator 2020.. Rashid Raikhy - ACCPAK1 Director, Pakistan vACC ✉️ [email protected] Link to comment Share on other sites More sharing options...
Robert Shearman Jr Posted August 10, 2020 at 08:26 PM Posted August 10, 2020 at 08:26 PM Here's some light reading material while you wait. Who knows; maybe it'll prevent you from running afoul of the rules in the future! https://www.vatsim.net/documents/code-of-conduct 1 4 Cheers, -R. Link to comment Share on other sites More sharing options...
Rashid Raikhy Posted August 11, 2020 at 05:51 PM Posted August 11, 2020 at 05:51 PM On 8/10/2020 at 8:39 PM, Rashed Hafedh said: Guess what?? I did the same as u did For atc made a second one and lost both of my CIDs.. opened a ticket I hope they let me be back to the network.. I purchased data and charts just to fly out my first flight and was busted. Any suggestions on how long would it take?? I got contacted by the staff, and was asked the proof for my name with some questions. The response was quick like only couple of hours. But after sending my proof of official document with my name and the answers to the questions, haven't seen any reply for almost 20hours to his now. Is there any time limit I got to wait?? Do suggest plz 1 Rashid Raikhy - ACCPAK1 Director, Pakistan vACC ✉️ [email protected] Link to comment Share on other sites More sharing options...
Nestor Perez Posted August 11, 2020 at 06:00 PM Posted August 11, 2020 at 06:00 PM No. You just have to wait. They won't take much longer. Remember this is a volunteer organization, and the people doing stuff "behind the scenes" have real life commitments too 🙂 Me. Link to comment Share on other sites More sharing options...
Rashid Raikhy Posted August 11, 2020 at 06:02 PM Posted August 11, 2020 at 06:02 PM Really appreciate seeing the professionalism being put behind this and the way its being managed.. Would appreciate further after my account is opened 😀 Rashid Raikhy - ACCPAK1 Director, Pakistan vACC ✉️ [email protected] Link to comment Share on other sites More sharing options...
Claus Hemberg Joergensen Posted August 11, 2020 at 08:49 PM Posted August 11, 2020 at 08:49 PM 2 hours ago, Rashed Hafedh said: I got contacted by the staff, and was asked the proof for my name with some questions. The response was quick like only couple of hours. But after sending my proof of official document with my name and the answers to the questions, haven't seen any reply for almost 20hours to his now. Is there any time limit I got to wait?? Do suggest plz Chances are, that the membership manager handling your ticket lives in a different timezone than you do, so things just takes some time. Usually cases like yours would be handled within a day or two, but as mentioned...it varies. Also please remember, that when you receive your reply regarding account reactivation, it can take up to 24hrs, before the reactivation has been distributed to all servers on the network, so a bit of patience is needed 😉 1 Claus Hemberg Joergensen Vatsim Membership Manager - Americas Link to comment Share on other sites More sharing options...
Rashid Raikhy Posted August 12, 2020 at 04:20 AM Posted August 12, 2020 at 04:20 AM (edited) Thanks guys for working out and being helpful. Got to get my account working back. @mortenjelle appreciate taking out your time for it. Edited August 12, 2020 at 04:20 AM by Rashed Hafedh Rashid Raikhy - ACCPAK1 Director, Pakistan vACC ✉️ [email protected] Link to comment Share on other sites More sharing options...
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