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Extremely frustrated trying to get started


Robert Wakefield
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Robert Wakefield
Posted
Posted

Hi.

I've been trying to get connected to VATSIM now for almost a week.

First of all my account was set as inactive, and this has now been resolved.  I appear to be able to partially connect using VPilot - so my account and password seems to be fine.

However - now when I attempt to connect (usually to the UK-1 or UK-2 servers - but same happens everywhere) I get the following message:

[21:36:23] Error connecting to voice server: Connect failed (Forbidden - )

So I can see the available controllers, but I can't communicate, and can't hear anything.

I have noticed other people have reported the same issue, however I haven't seen any solution that has worked yet.

Can anyone advise?

I am on Windows 10, using VPilot for FS2020.  Yesterday I made sure that my firewall was allowing VPilot through.  I also disabled the firewall and antivirus altogether, restarted my PC and tried again - and the same thing happened.

If anyone can help it would be massively appreciated!

Thanks in advance.

Rob

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Michael Krause
Posted
Posted

Hi Rob,

have you cross-checked your password? If I remember correctly the server connection isn't case-sensitive but the voice connection is which can lead to such issues that it looks like you have the correct password but in fact it's incorrect. Give it a try.

Cheers
Michael

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Robert Wakefield
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Posted

Hi Michael.

You, sir, are a genius.

My password did indeed contain a 'j' which was upper, not lowercase (the font on the email made it indistinguishable).

I assumed both would be case sensitive - how strange.

Anyway - thanks for your help - much appreciated!

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