Mike Jones Posted October 15, 2020 at 02:02 PM Posted October 15, 2020 at 02:02 PM (edited) Hi, I'm trying to connect to the network for the first time, using vPilot 2.6.7 on Windows 10 and I'm receiving the following error from all servers: [13:54:26] Network error: Invalid CID/password [13:54:27] Error connecting to voice server: Connect failed (Forbidden - ) [13:54:28] Disconnected from network. I've been a VATSIM member for a number of years but this is the first time I've tried to connect to the network (as an observer) and I've not changed my password recently either - as some posts relating to this issues suggest it is a server data sync issue. I can replicate the issue when connecting as an observer and when not. My account password is working fine for the forum, dashboard and my VA (BAVirtual) which has integrated authentication. Many thanks in advance, Mike VATSIM ID: 1317303 Edited October 15, 2020 at 02:03 PM by Mike Jones Link to comment Share on other sites More sharing options...
Mats Edvin Aaro Posted October 15, 2020 at 02:07 PM Posted October 15, 2020 at 02:07 PM Hey, make sure you're capitalizing correctly! Passwords to the voice servers are now case-sensitive. 🙂 1 Mats Edvin AarøAssistant to the Vice President - Supervisors VATSIM General Manager: Member Engagement[email protected] Link to comment Share on other sites More sharing options...
Nestor Perez Posted October 15, 2020 at 03:58 PM Posted October 15, 2020 at 03:58 PM In this case it's not a capitalization issue, but rather an issue with his account being marked as inactive. To reactivate it simply visit https://my.vatsim.net/reactivate. Once that's done, you may need to wait for some time before finally being able to connect to VATSIM again. Welcome back! 1 Me. Link to comment Share on other sites More sharing options...
Mike Jones Posted October 15, 2020 at 08:21 PM Author Posted October 15, 2020 at 08:21 PM 4 hours ago, Nestor Perez said: In this case it's not a capitalization issue, but rather an issue with his account being marked as inactive. To reactivate it simply visit https://my.vatsim.net/reactivate. Once that's done, you may need to wait for some time before finally being able to connect to VATSIM again. Welcome back! Thank you! I had no idea it was inactive as I was able to login in to website and forum etc. I have just reactivated! 👍🏼👍🏼👍🏼 Thanks for the help and quick responses! Link to comment Share on other sites More sharing options...
David Henderson 1435824 Posted February 7, 2022 at 12:20 PM Posted February 7, 2022 at 12:20 PM likewise i also have CONNECT FAILED(FORBIDDEN .going round in circles with vatsim .have text ,no voice but can hear other ptt active .no sound Link to comment Share on other sites More sharing options...
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