Unable to launch VatSys

[Deng Kejia 0]

Wondering if anyone can help or has encountered this:

Today I installed the VatSys but can not be lauched, there is an error window always opened and freezed when select any profiles.

I've tried multiple profiles and have the same issue and also running vatSys "as admin". And there is no log file in \Documents\vatSys Files. Any suggestions?

Edited December 5, 2020 by Deng Kejia

[Jake Saw 29]

Deng

Is there a message box somewhere hidden with an error? Does it always freeze at "Loading DEM Data"?

If you go to %ProgramData%\Sawbe.com\vatSys\dem does it look like this?

[Deng Kejia 0]

1 hour ago, Jake Saw said:

Deng

Is there a message box somewhere hidden with an error? Does it always freeze at "Loading DEM Data"?

If you go to %ProgramData%\Sawbe.com\vatSys\dem does it look like this?

Yep, the dem folder is the same as yours. And it always freeze at "Loading DEM Data". But I think the most important is I can not close the error window, because the error window no-response, this maybe the reason why VatSys freeze at "Loading DEM Data"

[Tomotake Shi 0]

Several divisions got DEM problem, the rest of them functioning normally.

[Jake Saw 29]

Are these files present? These are used by the Australia profile. When you first load vatSys, it attempts to download these files and this may be taking a long time. 

[Jake Saw 29]

If they are not present, download them manually here and place them in the correct folders:

https://vatsys.sawbe.com/downloads/DEM_Test.zip

Then try starting vatSys

 

[Deng Kejia 0]

On 12/6/2020 at 8:14 AM, Jake Saw said:

If they are not present, download them manually here and place them in the correct folders:

https://vatsys.sawbe.com/downloads/DEM_Test.zip

Then try starting vatSys

 

It's done, You helped. Thank you