Pop Xavier Posted June 7, 2021 at 07:55 PM Posted June 7, 2021 at 07:55 PM (edited) I have not logged on for a while now and I tried getting in today. While loading up my game and everything I tried connecting but i get a message saying: CID Suspended. Does anyone known why that is ? . I did make a support ticket and hope to get a answer Edited June 7, 2021 at 09:07 PM by Pop Xavier Link to comment Share on other sites More sharing options...
Andreas Fuchs Posted June 7, 2021 at 08:28 PM Posted June 7, 2021 at 08:28 PM Try this: https://cert.vatsim.net/vatsimnet/statcheck.html You can reactivate there as well. Cheers, Andreas Member of VATSIM GermanyMy real flying on InstagramMy Twitch streams of VATSIM flights and ATC Link to comment Share on other sites More sharing options...
Tim Wong Posted June 7, 2021 at 08:30 PM Posted June 7, 2021 at 08:30 PM (edited) Please open a support ticket at https://support.vatsim.net/ I am sure that your personal data shouldn't be shared with the general public. Edited June 7, 2021 at 08:31 PM by Tim Wong Do you want your Virtual Airline to become an official partner on VATSIM or to participate in the VAA Program? Visit https://www.vatsim.net/pilots/virtual-airlines Tim Wong Director of Virtual Airline Relations VATSIM.net Virtual Airlines and Special Operations Administration Link to comment Share on other sites More sharing options...
Andreas Fuchs Posted June 7, 2021 at 08:41 PM Posted June 7, 2021 at 08:41 PM 11 minutes ago, Tim Wong said: I am sure that your personal data shouldn't be shared with the general public. He's only shown as "inactive", so he will be able to reactivate his account with a mouse-click. Cheers, Andreas Member of VATSIM GermanyMy real flying on InstagramMy Twitch streams of VATSIM flights and ATC Link to comment Share on other sites More sharing options...
Pop Xavier Posted June 7, 2021 at 09:12 PM Author Posted June 7, 2021 at 09:12 PM (edited) I did click on it but it sends me to the login page and everything so i press the reactivate existing account it tells me to do a Course but when i try it tells me this Edited June 7, 2021 at 09:13 PM by Pop Xavier Link to comment Share on other sites More sharing options...
Andreas Fuchs Posted June 7, 2021 at 09:49 PM Posted June 7, 2021 at 09:49 PM Oh, I see. There should be a way for you to start your New Member Orientation course, nevertheless. Have you tried the "Forgotten Password" option? Otherwise, the Support Team will have to help you indeed. Cheers, Andreas Member of VATSIM GermanyMy real flying on InstagramMy Twitch streams of VATSIM flights and ATC Link to comment Share on other sites More sharing options...
Pop Xavier Posted June 7, 2021 at 10:00 PM Author Posted June 7, 2021 at 10:00 PM Ill change the password. Still waiting on a support team response. I made a ticket like 3 hours ago. Link to comment Share on other sites More sharing options...
Board of Governors Don Desfosse Posted June 7, 2021 at 10:04 PM Board of Governors Posted June 7, 2021 at 10:04 PM The support teams are all volunteers, doing this in their free time, amidst other life priorities like family, work, school, sports, religious and other organizations, interests. The generally accepted service level is 48 hours for a response, though you'll find that our support teams usually respond much more quickly than that. Keeping this viewpoint in mind, "3 hours" and "still waiting" isn't really a good, kind expectation/correlation.... 1 Don Desfosse Vice President, Operations Link to comment Share on other sites More sharing options...
Board of Governors Don Desfosse Posted June 7, 2021 at 10:09 PM Board of Governors Posted June 7, 2021 at 10:09 PM By the way, if you attempted to log into my.vatsim.net using your fraudulently-created duplicate account credentials, you'll need to log out and then log back in fresh with the correct CID, that of your original account, 1519540. The tech people could confirm my theory, but that could be why you're receiving an error.... To do that: 1. Go to https://auth.vatsim.net/logout 2. Log in again at my.vatsim.net using your correct CID, that of your original account, 1519540 1 Don Desfosse Vice President, Operations Link to comment Share on other sites More sharing options...
Board of Governors Don Desfosse Posted June 7, 2021 at 10:11 PM Board of Governors Posted June 7, 2021 at 10:11 PM Finally, creating 5 support tickets doesn't speed up the response time, it actually slows down the process, as different Membership Managers who are actually trying to help you get stuck because there are multiple tickets open, confusion ensues as to what you are looking for, and who will help you.... In essence, you slowed down your own response time.... 🙂 Regardless, your tickets have been merged and you have been pointed back to this thread, as the solution is written above. Assuming you are all set, that's great. If you need additional assistance, please feel free to reopen the ticket. Just the one ticket, please.... 🙂 Don Desfosse Vice President, Operations Link to comment Share on other sites More sharing options...
Pop Xavier Posted June 7, 2021 at 10:18 PM Author Posted June 7, 2021 at 10:18 PM (edited) I did not meant to sound mean or anything. Thank you for the help. Also I just made 1 ticket. Actually I made 2 but the first one got closed with no response. Thank you for the help. I messed up the id's as I had a different id saved in my google account. Edited June 7, 2021 at 10:20 PM by Pop Xavier Link to comment Share on other sites More sharing options...
Board of Governors Don Desfosse Posted June 7, 2021 at 10:26 PM Board of Governors Posted June 7, 2021 at 10:26 PM Don Desfosse Vice President, Operations Link to comment Share on other sites More sharing options...
Pop Xavier Posted June 7, 2021 at 10:30 PM Author Posted June 7, 2021 at 10:30 PM (edited) Thats Intresting. Im sorry for what happened. On my end I only made 2. Thanks again tho for all the help. Edited June 7, 2021 at 10:32 PM by Pop Xavier Link to comment Share on other sites More sharing options...
Board of Governors Don Desfosse Posted June 8, 2021 at 02:12 AM Board of Governors Posted June 8, 2021 at 02:12 AM All good. I see you've completed the New Member Orientation. Welcome aboard! Don Desfosse Vice President, Operations Link to comment Share on other sites More sharing options...
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