Filippo Luigi Albergotti Posted September 11, 2021 at 07:42 AM Posted September 11, 2021 at 07:42 AM Hello, today i wanted to make my 1st flight but i couldn't connect and it sad the message that you see in the image, i then checked on MyVatsim and i couldn't login as my account was "Disabled". Strangely, i can use my vatsim account in the forum. I also sent a ticket about 1 hour ago. I hope you can help me. Link to comment Share on other sites More sharing options...
Andreas Fuchs Posted September 11, 2021 at 10:34 AM Posted September 11, 2021 at 10:34 AM Hi Filippo, have you completed your "New Member Orientation Test"? If yes, give it a few more hours for all network servers to synchronize your account information. You should then be able to connect to the network. Cheers, Andreas Member of VATSIM GermanyMy real flying on InstagramMy Twitch streams of VATSIM flights and ATC Link to comment Share on other sites More sharing options...
Filippo Luigi Albergotti Posted September 11, 2021 at 10:59 AM Author Posted September 11, 2021 at 10:59 AM Thank you Andreas I have done the test like 1/2 weeks ago but i only wanted to join the network now because i recieved a proper simulator stick, my account is not deactivated because when i tried to reactivate it i "Couldn't reactivate my account because it is disabled", the problem is that i don't know why my account has been disabled, i also cannot sign in because as previously said my VATSIM account is disabled so i cannot log in (Except in the forum). In the file there is the scrrenshoot of my network status, it says that i am "suspended" but i also do not know the reason. Filippo Link to comment Share on other sites More sharing options...
Andreas Fuchs Posted September 11, 2021 at 12:29 PM Posted September 11, 2021 at 12:29 PM Okay, in this case please be patient until one of the volunteers in VATSIM's Membership Department will be able to read and process the ticket that you opened with them. Cheers, Andreas Member of VATSIM GermanyMy real flying on InstagramMy Twitch streams of VATSIM flights and ATC Link to comment Share on other sites More sharing options...
Henry Dew Posted October 28, 2022 at 07:50 AM Posted October 28, 2022 at 07:50 AM This is exactly the Same thing that happened to me. But my account is "disabled"? Shall I open a Ticket Kind Regards, Henry Link to comment Share on other sites More sharing options...
Andreas Fuchs Posted October 28, 2022 at 10:24 AM Posted October 28, 2022 at 10:24 AM 2 hours ago, Henry Dew said: This is exactly the Same thing that happened to me. But my account is "disabled"? Shall I open a Ticket How long have you had this problem? If it is a few days or even weeks, open a ticket. Otherwise wait another 24 hours, try to logon again. Cheers, Andreas Member of VATSIM GermanyMy real flying on InstagramMy Twitch streams of VATSIM flights and ATC Link to comment Share on other sites More sharing options...
Board of Governors Don Desfosse Posted October 28, 2022 at 08:16 PM Board of Governors Posted October 28, 2022 at 08:16 PM Henry, you should refer to your email from VATSIM on 27 Oct that explained that the duplicate account you created in violation of the VATSIM User Agreement and the VATSIM Code of Conduct has been disabled. That likely explains your immediate question. More importantly, though, to solve the original issue properly, you should refer to your email from VATSIM on 05 Mar 2022 which told you what you needed to do to properly resolve the underlying issue. If you cannot locate that email (including checking your spam folder), you should open a ticket with Membership at support.vatsim.net 3 Don Desfosse Vice President, Operations Link to comment Share on other sites More sharing options...
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