Gavin Robert Alvarez Posted February 13, 2022 at 01:28 AM Posted February 13, 2022 at 01:28 AM (edited) So today I tried to connect to the vatsim network for a short flight before I went to sleep. I created my flight plan, hopped in my A320 and logged in. When I tried to connect to the network however, It gave me this message: "Authentication failed: User account is suspended" I tried to log in on the vatsim website and it gave me another error: "You cannot log into myVATSIM because your account is disabled." I haven't done anything that would warrant a ban from vatsim. The only thing that I could think of is that maybe my attempts to become a controller [ZNY] interfered somehow. I did not pass the S1 test for the ZNY ARTCC. Could this be interfering? If not, what is? I don't want to go through the hassle of resetting my account either because it would reset my atc training and I would have to take a few more tests before I could connect. Any help getting my account back would be greatly appreciated. Thanks. Edited February 13, 2022 at 01:30 AM by Gavin Jonas Link to comment Share on other sites More sharing options...
Board of Governors Don Desfosse Posted February 13, 2022 at 07:36 AM Board of Governors Posted February 13, 2022 at 07:36 AM Refer to your email from VATSIM on 31 Jan 2022 at 19:11 UTC. Don Desfosse Vice President, Operations Link to comment Share on other sites More sharing options...
Gavin Robert Alvarez Posted February 13, 2022 at 04:24 PM Author Posted February 13, 2022 at 04:24 PM Im still not entirely sure what warranted my suspension as the reason listed was "other" but I submitted a ticket asking about it. Thanks. Link to comment Share on other sites More sharing options...
Removed Posted February 18, 2022 at 05:57 PM Posted February 18, 2022 at 05:57 PM Hello Gavin. There is no need to open multiple threads for the same issue. I deleted the other thread you opened about an hour ago. You opened a ticket with the VATSIM Membership Department on 13 Feb 2022. The ticket number is 202200898. I responded precisely with what the issues are, and what information the Membership Department requires you to provide in order to resolve them. Please check your e-mail inbox or https://support.vatsim.net/view.php for the information I provided. I ask you to please use the avenue of correspondence with the Membership Department, and not the open forum which has tens of thousands of members. Thank you. Link to comment Share on other sites More sharing options...
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