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New Member Orientation Technical Issues


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  • Board of Governors

We are aware that there are technical issues related to the New Member Orientation and Activation processes.  Tech has been made aware.  Known issues include:

  • Page not loading (40x errors)
  • Exam not assigning
  • Exam assigning but not issuing any questions
  • Account not becoming active after exam successfully passed

Will advise when a resolution has been implemented.

Don Desfosse
Vice President, Operations

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  • Board of Governors

A workaround has just been implemented to address the Account not becoming active after exam successfully passed issue, pending full/proper correction.  The other issues are still being researched.

Don Desfosse
Vice President, Operations

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  • Board of Governors

The team believes they have found and fixed the issue.  The issue was caused by an incompatibility between our existing exam assignment process and some recent database upgrades.

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Don Desfosse
Vice President, Operations

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