vacancy [VACANCY] Membership Manager - VATSIM Membership Department

[Samuel Julnes]

The VATSIM Membership Department is seeking applications for the position of
VATSIM Membership Manager.

VATSIM Membership Managers provide one-on-one assistance to VATSIM members in membership related matters through the VATSIM Membership Department Help Desk ticket system. Primarily, this includes helping members with topics such as account reactivations, password issues, or other account specific matters.

The primary responsibilities of the position include:

• Providing one on one assistance to VATSIM members in membership related matters through the VATSIM Membership Department Help Desk ticket system.
• Any other tasks assigned by the VATSIM Vice President of Membership and his designee(s)

Position requirements:

• Be at least 21 years of age at the time of application
• Be a member of the VATSIM network for no less than 24 months at the time of application
• Have a clean VATSIM record for no less than 12 months at the time of application
• Have a good knowledge of VATSIM policies, especially the VATSIM Code of Conduct, VATSIM Code of Regulations and VATSIM Data Protection & Handling Policy
• Have proficient English oral and written communication skills
• Be able to dedicate an average of 30 minutes per day to the role
• Commit to work tickets an average of 5-7 days per week

The ideal candidate should:

• Hold a VATSIM ATC rating of Senior Student (S3) or higher
• Hold a VATSIM pilot rating of P0 or higher
• Have previous experience in a customer service type position

 

Applications should be submitted via the VATSIM Vacancies page by no later than 20th November 2022. As part of their application, applicants are asked to provide a VATSIM-related C.V., a brief description of why they believe they would be a good fit for the role, and a letter of recommendation from a Division level or higher VATSIM staff member.

After an initial scanning of the applications, suitable candidates will be contacted should their application be progressed.

Please note there are multiple vacancies for this role. Any questions should be directed to Membership Manager Team Lead - Samuel Julnes at [email protected]

Thank you for your interest!

Edited October 29, 2022 at 02:18 PM by Samuel Julnes
Extended deadline