Romano Lara Posted July 19, 2008 at 01:53 AM Posted July 19, 2008 at 01:53 AM Good Morning guys, As I boot my PC this morning everything goes normal but not in the part where you already see the desktop, I only see the desktop but the problem is I can't see the icons and the taskbar. Before this happen there is a message appearing and saying "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." and then you select Send report or Don't send so I chose Don't send of course. And after that, my PC stayed in the desktop and I'm staring on nothing. I have no idea what is going with my PC, so if there's any help I can get from you guys please let me know. I believe this has nothing to do with my PC specs, but the thing that bothers me is the USB that I inserted last night and my Anti-virus detects that my removable disk contains a virus, so I just move that thing into the quarantine. I'll try to post some pictures of that thing later. Thanks in advance! Romano LaravACC Philippines, Manager - Training & Standards Link to comment Share on other sites More sharing options...
Joseph Jaster 932528 Posted July 19, 2008 at 04:39 AM Posted July 19, 2008 at 04:39 AM *Crawls out from the corner to post for once...* Hi Romano Explorer is the program that allows you to see the desktop (and folders when you open them) so if it crashes, you wont be able to do anything... only slightly less terrifying than the Blue Screen of Death.. When this happens, hit 'Ctrl+Alt+Delete' to bring up the Task Manager. In the Task Manager go to 'File > New Task (Run...)' and type in 'Explorer' then hit Ok. This should restart Explorer, but if it crashes again it could be that Windows is corrupted, or maybe the virus that was found on the USB drive infected the system before it could be quarantined... To prevent this from happening again, you might want to try using System Restore. If you cant get Explorer running from what I suggested above, try Safe Mode. Using Safe Mode do a system restore to the most recent date before this started happening. Failing that, I'm stumped, if you bought the computer pre-built from a manufacturer like HP you should have a system recovery disc. As a last resort you can use that disc to wipe the hard drive and start over, but try the partial recovery first as it wont ave to erase the hard drive and may fix explorer. The full recovery option on the recovery disc should only be used if anything I suggested, and anyone else's ideas fail to work as you will lose everything on the computer; an extreme measure, but it will work. Sometimes the only option is to completely start over with a fresh Windows installation unfortunatly... Any additional info you can get world be helpful too, it could help narrow down the exact cause of explorer crashing. I1 - CZVR Help controllers maintain their sanity; file a correct equipment code http://en.wikipedia.org/wiki/Equipment_codes Link to comment Share on other sites More sharing options...
Romano Lara Posted July 19, 2008 at 05:11 AM Author Posted July 19, 2008 at 05:11 AM Ok, i'll just try system restore at this moment and see if will work. Romano LaravACC Philippines, Manager - Training & Standards Link to comment Share on other sites More sharing options...
paul westcott Posted July 19, 2008 at 08:56 AM Posted July 19, 2008 at 08:56 AM good morning guys When this happens, hit 'Ctrl+Alt+Delete' to bring up the Task Manager. In the Task Manager go to 'File > New Task (Run...)' and type in 'Explorer' then hit Ok. This should restart Explorer if i do this, it opens up "my docomeents" folder does this mean my xp isnt installed correctly? Link to comment Share on other sites More sharing options...
Ivan Kovacevic 920456 Posted July 19, 2008 at 09:53 AM Posted July 19, 2008 at 09:53 AM good morning guys When this happens, hit 'Ctrl+Alt+Delete' to bring up the Task Manager. In the Task Manager go to 'File > New Task (Run...)' and type in 'Explorer' then hit Ok. This should restart Explorer if i do this, it opens up "my docomeents" folder does this mean my xp isnt installed correctly? No, that means explorer is already running, and if you start explorer again, it'll open the standard file explorer. You can try to kill 'EXPLORER.exe' from the task manager and then re-start it like described, and you'll see the difference. Link to comment Share on other sites More sharing options...
paul westcott Posted July 19, 2008 at 07:53 PM Posted July 19, 2008 at 07:53 PM ah ok, many thanks ivan cheers paul Link to comment Share on other sites More sharing options...
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