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VATSIM profile restricted / immutable


Georgios Papathanasiou
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Georgios Papathanasiou
Posted
Posted

Hello there!

I'm pretty new here and I just set my VATSIM profile and software up. However, I do have some big issues. First of all I took the New Member Orientation Course and waited 10 minutes. Then I clicked "take P0 exam" but there is no exam I could take on the "exam page". Second, I cannot change my passwort nor see my current passwort reminder. My whole profile is kind of restricted and I can't do anything to proceed with my first flight. Everytime I am getting a 500 error screen or other numbers. Any help would be highly appreciated, I hope the forum is the right place to solve those problems. Cheers!

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Mats Edvin Aaro
Posted
Posted

Hi, and welcome!

You won’t get full access to your profile before you complete the course. Can you wait 20 more minutes, then see if you still can’t access the course? This is an issue we have currently, we will try to look into it! Sorry for the inconvenience.

Mats Edvin Aarø
Assistant to the Vice President - Supervisors
VATSIM General Manager: Member Engagement
[email protected]

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Nestor Perez
Posted
Posted

Also, if you're using something to translate the page make sure to disable it.

Me.

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Georgios Papathanasiou
Posted
Posted (edited)

@Mats Edvin Aaro Thanks for your answer. Do you know if I can only change my email password once my profile is set up? And do you know how long the problem with the test will be there? I have waited more than one hour

Edited by Georgios Papathanasiou
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Mats Edvin Aaro
Posted
Posted

You can change your email, but you cannot change your password unfortunately. 

I am not sure how long it will take to fix, but I will *try* to remember to update you once it's resolved. 🙂

 

Also, can you just confirm that you are viewing the page in English and not translating it to another language?

Mats Edvin Aarø
Assistant to the Vice President - Supervisors
VATSIM General Manager: Member Engagement
[email protected]

VATSIM logo new

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Georgios Papathanasiou
Posted
Posted

So after more than 24 hours I'm still unable to take the test since it's not displayed. Is this a long term problem which will take some time? Would love to get started with vatsim.

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Matan Budimir
Posted
Posted

You should be able to see your exam now.

Matan budimir
Senior Web Developer
## [email protected]
## www.vatsim.net
## ##
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Georgios Papathanasiou
Posted
Posted

Yes! It worked and I passed succesfully the test. Thanks for the support. - GP

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Nestor Perez
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Welcome to VATSIM!

Me.

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