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VATSIM profile restricted / immutable


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Hello there!

I'm pretty new here and I just set my VATSIM profile and software up. However, I do have some big issues. First of all I took the New Member Orientation Course and waited 10 minutes. Then I clicked "take P0 exam" but there is no exam I could take on the "exam page". Second, I cannot change my passwort nor see my current passwort reminder. My whole profile is kind of restricted and I can't do anything to proceed with my first flight. Everytime I am getting a 500 error screen or other numbers. Any help would be highly appreciated, I hope the forum is the right place to solve those problems. Cheers!

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Hi, and welcome!

You won’t get full access to your profile before you complete the course. Can you wait 20 more minutes, then see if you still can’t access the course? This is an issue we have currently, we will try to look into it! Sorry for the inconvenience.

Mats Edvin Aarø
General Manager - Member Engagement
Supervisor Team Lead: Team 4
[email protected]

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You can change your email, but you cannot change your password unfortunately. 

I am not sure how long it will take to fix, but I will *try* to remember to update you once it's resolved. 🙂

 

Also, can you just confirm that you are viewing the page in English and not translating it to another language?

Mats Edvin Aarø
General Manager - Member Engagement
Supervisor Team Lead: Team 4
[email protected]

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