Jump to content

Help Required - Are you getting disconnected from voice?


Recommended Posts

All,

 

It would appear that although 99.5% of our users are having no issues there are a few people who have had voice disconnects, and we are trying to work out if there is a bug that needs fixing or if this was during yesterdays voice server restarts to apply fixes.

 

If you experience persistent disconnects from this point on wards can we ask that you do the following.

 

1) Download https://www.dropbox.com/s/whfkbcodrxkfs6u/NLog.zip?dl=0

2) Unzip the nlog.config file into either your vpilot or standalone client folder

3) Run vpilot or the standalone

4) Wait for a disconnect

5) Post the following in this thread :-

 

-Disconnect Time:

-How Often your disconnects are:

-What error the client showed on disconnect:

-Callsign:

-Client Version:

-Internet Speed:

-Internet Provider or rough real world location:

-A link to a zipfile of the debug.txt file if it exists as well as the Log folder within your client

 

Thanks

Gary

AFV Lead

Link to post
Share on other sites

-Disconnect Time: 11:39z

-How Often your disconnects are: every 5 to 10 minutes

-What error the client showed on disconnect: none

-Callsign: EDDF_TWR

-Client Version: 1.6.30

-Internet Speed: 50Mbit/s

-Internet Provider or rough real world location: Telekom near EDDM

-A link to a zipfile of the debug.txt file if it exists as well as the Log folder within your client https://www.dropbox.com/s/q2i5qvlxqbb6lrf/Disconnect.zip?dl=0

 

EDIT: No more disconnects after this post :/

gen.php?img=_11_12_1&cid=1452943

Link to post
Share on other sites

-Disconnect Time: 12:15z onwards

-How Often your disconnects are: every 2-10 Minutes

-What error the client showed on disconnect: Lost connection to voice server

-Callsign: SWR39

-Client Version: vPilot 2.4.0

-Internet Speed:100mbit

-Internet Provider or rough real world location: Telekom near DUS

-A link to a zipfile of the debug.txt file if it exists as well as the Log folder within your client: Since installing the mentioned file no more disconnects, as soon as there is one i will update this post.

Link to post
Share on other sites

-Disconnect Time:1423z

-How Often your disconnects are:every1-2min

-What error the client showed on disconnect:disconnected to the server,reason:lost connection

-Callsign:CSN9632

-Client Version:vpilot2.4

-Internet Speed:200m

-Internet Provider or rough real world location:China Telecom,Guangdong China

-A link to a zipfile of the debug.txt file if it exists as well as the Log folder within your client

Link to post
Share on other sites

-Disconnect Time: 15:15z

-How Often your disconnects are: every 2-5 Minutes

-What error the client showed on disconnect: Lost connection to voice server

-Callsign: B3108

-Client Version: X-pilot 1.1.0.2

-Internet Speed:100mbit

-Internet Provider or rough real world location: China Telecom, Chengdu, China

-A link to a zipfile of the debug.txt file if it exists as well as the Log folder within your client:I will update this post ASAP.

Link to post
Share on other sites

-Disconnect Time: 1541z

-How Often your disconnects are: every 10 minutes

-What error the client showed on disconnect: Disconnected from voice server. Reason: Lost connection

-Callsign: ELY2432

-Client Version: vPilot 2.4.0.0 (the latest)

-Internet Speed: 100mbps

-Internet Provider or rough real world location: Bezeq, Israel

https://www.dropbox.com/s/38zue1menflcvzq/logfile.txt?dl=0

Almog Atar - VATIL1

Division Director

VATSIM Israel

Link to post
Share on other sites

-Disconnect Time: 1417 Local - 1717Z

-How Often your disconnects are: Once every time I start xPilot Client

-What error the client showed on disconnect: Disconnected from voice server: Lost connection

-Callsign: PRMIG

-Client Version: xPilot 1.1.0.2

-Internet Speed: 75 MBit/s

-Internet Provider or rough real world location: Copel Telecom - South Brazil

- Link with log file: https://we.tl/t-Wrjv4YokrU

Link to post
Share on other sites
  • 6 months later...
12 hours ago, Jacques Amon 1414144 said:

Hi 

I get disconnected every time i activate real weather.

That seems to be something else and not AFV related. I suggest you make a post in the respective section for your pilot client.

Morten Jelle

VATSIM Network Senior Supervisor
VATSIM Membership Manager, Africa/Middle-East, Asia and Oceania regions

spacer.png

Link to post
Share on other sites
  • Board of Governors

Maybe, but maybe not...?  (Sorry, I know that pretty much says nothing 🙂  )

Just wondering out loud, but I've heard that AFV is more sensitive than pilot clients to hiccups in data throughput/connection and client CPU.  I think it may be worth getting more information on which pilot client he uses, and the actual disconnection messages.

Don Desfosse
Vice President, Membership

Link to post
Share on other sites

During Saturday's most recent event, I got disconnected from voice at least 10 times. Today controlling i got disconnected about 10 times as well, although the light was red like I was talking. It has been happening with teamspeak as well. 

I decided to uninstall AFV and try to reinstall it; however, when reinstalling it, it says that there are still files of AFV installed still. I cleaned out my c drive of all AFV material so I am not sure why it is saying this. Not really sure what to do now hahaha.  Thanks for the great audio! 

Edited by Nick Gilbert
Link to post
Share on other sites

-Disconnect Time: 1408z -1559z

-How Often your disconnects are: 5 - 10 minutes

-What error the client showed on disconnect: Disconnected from voice server. Reason: Lost connection

-Callsign: RPLL_S_TWR

-Client Version: Audio for VATSIM

-Internet Speed: 20 mbps

-Internet Provider or rough real world location: Globe Telecom. Manila, Philippines.

https://drive.google.com/open?id=1KHt0eAXjF4uwKE-o9EQqjou2UOLiTqgw

Edited by Nico Castro
Link to post
Share on other sites
  • 2 weeks later...

Disconnect Time:   logfile.pdf

-How Often your disconnects are:    logfile.pdf

-What error the client showed on disconnect:   none

-Callsign:   KVJ

-Client Version:   vPilot 2.5.2

-Internet Speed:

 PING ms
36
 DOWNLOAD Mbps
4.67
 UPLOAD Mbps
16.65

-Internet Provider or rough real world location:   mobile broadband Telstra Newcastle Australia

logfile.pdf

logfile.pdf

Link to post
Share on other sites

today [Aust time] in KSFO and KOQU rx quality is excellent.

i suspect mobile broadband interference with computer usb or other. in other words i have to be careful of what is near or connected to the computer while the sim is running.

the mobile is not connected to the computer but i think the signal may be causing interference.

 

Link to post
Share on other sites
  • 2 weeks later...

Hi I am having the same problem with xsquawkbox and vatsim standallone. The ATIS I am listening to is interrupted because of reconnection aprox. every 10 seconds . The same happens with another plane. Framerate over 30. Latest version xsquawkbox and vatsim.

Is there any solution meanwhile?

Regards

Derek

Link to post
Share on other sites

You do NOT need the standalone client if you're using xSquawkBox, as xSquawkBox already has the new audio integrated directly. Please only run once at a time or you will... uh... experience issues 🙂

Néstor Pérez
A Random Platypus
## [email protected]
Facebook Twitter Instagram
VATSIM Logo
Link to post
Share on other sites

Thanks for your help. I deinstalled vatsim and it works without interruption. But I had to turn up volume extremely and the voice ist hardly to understand from ATIS. It seems to come in slower as normal. After a while it stopped and I have a noise now.

Link to post
Share on other sites

-Disconnect Time: 16:08z

-How Often your disconnects are: every 12 seconds

-What error the client showed on disconnect: Lost connection to voice server

-Callsign: TAM9454

-Client Version: X-pilot 1.3.27

-Internet Speed:150mb

-Internet Provider or rough real world location: Curitiba, Brazil.

-A link to a zipfile of the debug.txt file if it exists as well as the Log folder within your client:

Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
×
×
  • Create New...